Refund policy

Return & Refund Policy

Effective Date: 20-04-2026

At [THE FASHION GALLERIA], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required
  • The return request must be made within the specified return timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Returns must be requested within [7 days] of receiving your order

Requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection
  • If approved, your refund will be processed within 7-10 days
  • Refunds will be issued via:
    • Original payment method
    • Bank transfer (if applicable)

Please note that it may take additional time for your bank/payment provider to process the refund.

4. Exchange Options

  • We offer exchanges for:
    • Defective or damaged items
    • Size issues (if applicable to the product category)
  • To request an exchange, please contact us at [thefashiongalleria.store@gmail.com]

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within [24-48 hours] of delivery
  • Provide clear photos or videos as proof

We will:

  • Offer a replacement
    OR
  • Provide a full refund (depending on availability)

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn items
  • Items without original packaging
  • Personal care items (e.g., perfumes if opened/used)
  • Sale or discounted items (if specified as non-returnable)

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The item is defective
    • The wrong item was delivered
  • Original shipping charges are non-refundable.

8. Contact Information

For returns, refunds, or any questions, please contact us:

Email: [thefashiongalleria.store@gmail.com]
Location: [Karachi, Pakistan]

9. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be posted on this page.

[THE FASHION GALLERIA]
Committed to providing a smooth and trustworthy shopping experience.